Pharmacy Technician

• Assists patients entering the outpatient pharmacy waiting area to facilitate timely and accurate delivery of prescriptions medication. Provides patient education on the medication refill process, the use of automated telephone system, the use of the internet refill system and general information on outpatient pharmacy process to ensure patient centered program. Follows-through on all prescription problems promptly in person or by phone or CPRS progress note to the provider to avoid patients being out of medications. This may include coordinating overnight deliveries to veterans who need medication immediately. Assists other technicians in scanning refill documents mailed in by patients on a daily basis as required as well as requests made in person by veterans. Reviews unopened returned FedEx, UPS or US Postal Service mail returned as undeliverable as required. Monitors the Audio FAX telephone refill and MyHealtheVet Internet refill systems routinely to assure continuous operation. Treats all patient contacts with respect and diligence. Seeks to solve patient problems including referring to other VA resources when needed. Resolves patient issues in a timely and caring manner at all times. Assists the pharmacist supervisor with compilation of data for workload statistics and analysis to detect problems with outpatient pharmacy prescription pick-up process. Assists in data collection and analysis of the any and all patient care survey for reviewing patient satisfaction. Interacts with Patient Care Advocates as appropriate to meet the needs of the veterans. Interacts with the Clinical Call Center Pharmacy (CCCP) staff via Phone Message Manager (PMM) and telephone when necessary and complete all messages in PMM within the close of the next business day Work Schedule: 8-hr shift between 6a and 6p with rotating weekend, holidays, evening, and nights (WHEN) hours Compressed/Flexible: Not Available Telework: Not Available Functional Statement #: 63372F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Requirements

You must be a U.S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.

Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959.

Must be proficient in written and spoken English.

Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.

In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Required Documents

To apply for this position, you must provide a complete Application Package which includes: License Long-form resume/Curriculum vitae (CV) Transcript Special Note for Applications: To complete your application, please use the following link https://vacareers.va.gov/wp-content/uploads/sites/5/Resume.docx to download the standard Clinical Resume Document. This one-page document does not need to be modified and must be uploaded into the two-page restricted 'Resume' document upload field.

Your full resume/CV may be uploaded without page limitation into the 'Other' document upload field. The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.

Cover Letter DD-214/ Statement of Service Disability Letter (Schedule A) Disability Letter (VA) License Long-form resume/Curriculum vitae (CV) Other (1) PCS Orders Performance Appraisal Professional Certification Separation Notice (RIF) SF-15 SF-50/ Notification of Personnel Action Transcript