Management and Program Analyst

• Duties include, but may not be limited to the following: Data Analytics and Performance Measurement The incumbent serves as the facility's principal analyst for hospital performance measures and metrics, including SAIL, Hospital Compare, VSSC indicators, and related national/VISN-reported data, which are used to assess and compare medical center performance. The incumbent independently retrieves, tracks, and trends data from the Corporate Data Warehouse, VSSC, Pyramid Analytics, VistA, and other systems, identifying facility-wide performance risks and opportunities proactively, before they are flagged externally by VISN or VACO. The incumbent analyzes data to make quantitative and qualitative evaluations, identifying trends and discrepancies related to performance metrics, and prepares narrative and statistical reports of findings for review by QSV leadership, service chiefs, committees, and executive leadership. The incumbent employs management analysis techniques and methods to develop and refine information for comprehensive reports addressing cost analysis, work measurement, trend analysis, efficiency, effectiveness, productivity, and tangible benefits, and to assess the success or failure in attaining program operational goals and objectives. The incumbent develops, maintains, and continuously improves dashboards, scorecards, and data visualization tools to communicate performance status and trends clearly to a variety of clinical and administrative audiences. The incumbent identifies data quality issues, investigates root causes, and works directly with responsible services or data stewards across organizational lines to resolve discrepancies and ensure data integrity. The incumbent coordinates ongoing data collection efforts across services and programs, ensuring timely submission of data and monitoring completion of data-related deliverables, and ensures the facility is current on all performance measure targets identified by the VAMC, VISN, and VA Central Office (VACO) leadership. The incumbent prepares complete and fully documented analytical projects and reports for review by VAMC committees and/or Executive Leadership, and presents findings and recommendations in briefings to managers and leaders using formats appropriate for both clinical and administrative audiences. The incumbent assists in participation in Root Cause Analyses, proactive Risk Assessments, and Quality Tracers by providing relevant data analysis to support findings and corrective action planning, and uses statistical process control and other Total Quality Management (TQM) tools to evaluate current processes and support evidence-based decision-making. Systems Redesign / Process Improvement The incumbent provides analytical and facilitation support for process improvement activities across the VAMC, using data findings to identify and refer improvement initiatives to appropriate subject matter experts. The incumbent independently identifies, plans, and executes system redesign initiatives using Lean, Six Sigma, and other process improvement methodologies, in direct response to data trend findings. The incumbent leads or co-facilitates process improvement workshops and flow mapping exercises tied to data-identified performance gaps, working proactively across service lines. The incumbent develops training materials, standard operating procedures, and workflow standardization efforts, particularly where data indicates facility-wide (rather than isolated) performance concerns. The incumbent facilitates and promotes the development of a true High Reliability Organization culture across every aspect of the hospital, and supports HRO principles in every phase of process improvement work. Promotion Potential: The full performance level is the GS-12. Work Schedule: Monday - Friday, 7:00AM -3:30PM Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Management and Program Analyst / PD934850 and PD934840 Position Description/PD#: Management and Program Analyst/PD934850 and PD934840

Education

There is no educational substitution at GS12 grade level. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Requirements

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.

Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct;

the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Required Documents

To apply for this position, you must provide a complete Application Package which includes: Resume SF-50/ Notification of Personnel Action The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees).

You will not be contacted for additional information. Cover Letter DD-214/ Statement of Service Disability Letter (Schedule A) Disability Letter (VA) License Other (1) Other (2) Other (3) Performance Appraisal Professional Certification Resume Separation Notice (RIF) SF-15 SF-50/ Notification of Personnel Action Transcript SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility): Most recent SF-50 if you are a current or former Federal employee An SF-50 showing your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade. Examples of appropriate SF-50's include: Within grade increases at the highest grade held; or Promotions with an effective date more than one year old; or SF-50's at the highest grade held with an effective date more than one year old.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted.

HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities.

HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students.

HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement.

Management may use any one or any combination of these methods to fill the position.