Military Services Coordinator

• Specific duties include: Performs direct veteran benefit counseling to include information on the full range of VA and non-VA benefits to which separating and retiring service-members and their spouses may be entitled to. Performs liaison activities with the Command and Service Organization Staff at the Army Career Advancement Program and the Transition Assistance Program (TAP), as well as providing assistance for those service members participating in these programs. Provides individual counseling on specific VA related information to disabled veterans about specially designated employment assistance for service members being separated for medical reasons. Obtains and reviews Service Medical Records (SMRs) of disabled veterans to ensure appropriate disabilities are included on forms and/or applications for compensation claims. In addition, incumbent obtains appropriate military separation forms, dependency documents, and/or any other accompanying evidence needed for the claims submission process and submits evidence to appropriate offices or rating sites for the veteran. Serves as the point of contact to assist transitioning Operation Iraqi Freedom/Operation Enduring Freedom (OIF/OEF) Veterans and their families, and safeguards and insures statutory and congressional rights of these veterans is maintained. Ensures that OIF/OEF veterans who have complex health and mental problems, including traumatic brain injury, amputations, bums, combat stress, or post-traumatic stress disorder (PTSD) have a dedicated VA personal advocate to act in favor of their well-being. Incumbent is responsible for coordination of outreach services to incarcerated veterans at federal and state correctional institutions and local county prisons within the Regional Offices' jurisdiction. Incumbent exercises authority to take affidavits, administer oaths and affirmations, make investigations, examine records and witnesses, certify to the correctness of papers and documents upon matters within the jurisdiction of VA Regional Offices, and release official information to appropriate offices or personnel. Develops comprehensive resources of transition service providers among the military, other federal, state, and local governments, educational institutions, and VA medical centers. Initiates contacts with potential service providers to determine what assistance is available, establishes and encourages working relationships with Regional Office personnel at all levels, including management, supervision, professional staff, technicians, administrative and clerical staff. Ability to communicate with individuals of different education, environmental, ethnic, and cultural backgrounds is essential. Responsible for arranging and conducting workshops, seminars, and other meetings with a wide variety of service organizations, Congressional staff, and state and local government veteran's offices to address all VA benefits, as well as concerns and issues with those benefits, thus generating a strong presence within the community and good will towards the VA. Extensive and frequent travel is required, including some evening and weekend activity. Collects, analyzes, and evaluates data that is generated by Regional Offices, and produces meaningful reports to be then sent to the VA Central Office. The incumbent is also responsible for providing the Office of Field Operations (OFO) with detailed reports of program activities for the Regional Office. Serves as the Casualty Assistance Coordinator for the Regional Office and establishes and maintains strong working relationships with the Casualty Assistance Offices at various military installations located within the RO's jurisdiction. Schedules and facilitates personal visits with surviving family members of in-service death victims and provides personal counseling as well as benefits counseling for VA and non-VA benefits. Provides comprehensive information on the full range of VA and non-VA benefits that are available to surviving family members. Acts on behalf of the Director and Special Mission Program Officer (SMPO) as liaison between Regional Offices (RO) and employees of ROs, veterans, and the community. As liaison, the incumbent acts as a veteran's advocate to communicate, facilitate, and problem solve by utilizing administrative, educational, and organizational skills effectively. Work Schedule: Monday through Friday 07:30 am - 04:00 pm. Compressed/Flexible: Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Military Services Coordinator; PD41942-A Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not Required.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualifications. You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.

Requirements

As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Additional Conditions of Employment are as follows: You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.

Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Required Documents

To apply for this position, you must provide a complete application package to include the documents detailed below. Failure to submit the required documents may result in your application being considered incomplete and you being deemed ineligible. It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. We will not request additional documentation or accept late or missing documents after the announcement has closed.

Resume, limited to 2-pages, detailing specialized experience and competencies as they relate to this position. For each position in your resume, you must specify the start and end dates (month/year) and a description of duties. If the position was Federal, you must also indicate the grade level. Resumes containing a general summary of all positions held, not specifying start/end dates, and/or not including Federal grade level(s) are insufficient to determine basic qualifications.

Transcript if you are using education to qualify. Your transcript must show coursework and the total number of credits earned to include graduation date and degree. A diploma is NOT sufficient to determine qualifications. Your most recent NON-AWARD SF-50. The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted).

Your SF-50 reflecting when you entered your highest grade (e.g., Promotion, Appointment, etc.) in order to verify time-in-grade requirements. Additional Documents accepted: Most recent Performance Appraisal (VA Form 0750) Award SF-50s CTAP documentation - RIF notice, SF-50 showing VA employee, and performance appraisal. Please make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility): Most recent SF-50 if you are a current or former Federal employee An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade. Examples of appropriate SF-50's include: Within grade increases at the highest grade held; or Promotions with an effective date more than one year old; or SF-50's at the highest grade held with an effective date more than one year old.