Medical Support Assistant (Surgical Scheduler/Coordinator)

• Manage pre- and post-surgical appointment requirements to ensure patient readiness for clinical visits and procedures.
• Schedule surgical appointments using the Surgery Scheduling System in support of multiple surgical departments.
• Compile, review, and update scheduling information.
• Review operating room (OR) data to compare planned procedures with actual utilization for identification of trends or discrepancies.
• Advise surgeons, nursing staff, and Health System Specialists on process improvements to enhance scheduling accuracy and reliability.
• Review, track, and process incoming and outgoing fax and email correspondence related to surgical procedures.
• Verify patient eligibility for treatment using Defense Enrollment Eligibility Reporting System (DEERS), identification cards, and other authorized automated systems.
• Refer patients with unverifiable eligibility to the Patient Administration Division for further action.
• Serve as an integral member of the Surgical Services Team, ensuring smooth coordination across clinical and administrative areas.
• Draft memos, letters, reports, and other official correspondence for surgeons and leadership.
• Greet and direct patients and visitors; provides detailed information and conducts follow-up actions discussed in meetings or patient encounters.
• Identify and resolve scheduling-related conflicts and issues.

Required Documents

The documents you are required to submit vary based on whether or not you are eligible for preference in federal employment. A complete description of preference categories and the associated required documents is in the Applicant Checklist for Public Announcements. As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply.

If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further. 1. Your resume: Your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages will be removed from consideration. For each relevant work experience, make sure you include the employer's name, job title, start and end dates (include month and year), for qualifications purposes, the number of hours worked per week, and a brief description that show you can perform the tasks at the required level listed in the job announcement.

If your resume does not contain this information, your application may be marked as incomplete, and you may not receive consideration for this position. Use plain language. Avoid using acronyms and terms that are not easily understood. The hiring agency will not make assumptions about what's in your resume. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations, and you may not be considered for this vacancy.

For additional information, to include formatting tips, see: What to include in your resume. 2. Other supporting documents: Cover Letter, optional Most recent Performance Appraisal, if applicable This position has an individual occupational requirement and/or allows for substitution of education for experience.

If you meet this requirement based on education you MUST submit a copy of your transcript with your application package or you will be rated ineligible. See: Transcripts and Licenses. NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you.

You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.