Advanced Medical Support Assistant (VACC)

• These positions serve as an Advanced Medical Support Assistant at the Bay Pines VA Healthcare System. This position is responsible for a wide range of assignments and provides administrative support to the assigned section. Duties include but are not limited to: The Advanced Medical Support Assistant (AMSA) will guide patients through the Community Care programs, inputs referrals, sends authorizations, documents complaints, and provides follow-up and suggests resolutions to supervisor. The Advanced Medical Support Assistant must be able to interpret and communicate requirements of Community Care Scheduling Directives and complete accurate scheduling responsibilities. The Advanced Medical Support Assistant will provide knowledge of specialty programs, governing policies, resources, and necessary processing requirements for the assigned team to maintain the continuity of care accessibility needs of the patient. Schedules appointments and processes authorizations utilizing HSRM, CTM, CPRS, DST, Consult Toolbox. The Advanced MSA must also be able to direct patients to the appropriate billing examiners for authorizations and claims as they directly relate to consult. The Advanced Medical Support Assistant will intervene to resolve difficult and sometimes problematic stakeholders not completely satisfied with VA services. The Advanced Medical Support Assistant is under the general supervision of the Community Care MSA Supervisor. Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations. Work Schedule: Monday-Friday, 8:00am - 4:30pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Telework: Ad-hoc Virtual: This is not a virtual position. Functional Statement #: Medical Support Assistant (Advanced)/21426F Permanent Change of Station (PCS): Not Authorized Total Rewards of a Allied Health Professional

Education

There is no educational substitution at the GS-6 level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Requirements

You must be a U.S. Citizen to apply for this job.

Selective Service Registration is required for males born after 12/31/1959.

Must be proficient in written and spoken English.

Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.

In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Required Documents

To apply for this position, you must provide a complete Application Package which includes: Long-form resume/Curriculum vitae (CV) SF-50/ Notification of Personnel Action The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc. Cover Letter Long-form resume/Curriculum vitae (CV) Other (1) Performance Appraisal SF-50/ Notification of Personnel Action Transcript